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Give Us a Call at Albion Allen

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Terms and Conditions

 

ALBION ALLEN INC. (REFERRED TO AS THE “COMPANY”, “WE”, “US” OR “OUR”, AS APPLICABLE) PROVIDES YOU WITH ACCESS TO THIS WEBSITE LOCATED AT WWW.ALBIONALLEN.COM (THE “SITE”) SUBJECT TO THESE TERMS AND CONDITIONS OF USE (“TERMS AND CONDITIONS”). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE. THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS SITE. BY ACCESSING AND USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ANY UPDATES HERETO. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THIS SITE.

Scope

These Terms and Conditions govern your use of this Site and all applications, software and services (collectively, “Services”) available on this Site, except to the extent such Services are the subject of a separate agreement.

Age

Only persons who are over the age of majority and who can form legally binding agreements may use this Site.

Laws and Regulations

Your use and access of this Site is subject to all applicable federal, state and local laws and regulations. By accessing or using this Site,

Violation of Terms and Conditions

We reserve the right to seek all remedies at law and in equity for violations of these Terms and Conditions, including the right to block access to this Site from a specific IP address.

Modifications

We may revise and update these Terms and Conditions at any time. Your continued usage of the Site after any changes to these Terms and Conditions means you accept those changes. Any aspect of the Site may be changed, supplemented, deleted or updated by us with or without notice at our sole discretion.

Content

The contents of this Site, including its “look and feel” (e.g. text, graphics, logos, images, and button icons), HTML code, editorial content, notices, software and other materials (collectively, the “Content”) is protected by United States patent, trademark and other laws. The Content belongs to us or to other parties as indicated. You may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works from or use any Content available on or through the Site for commercial or public purposes without the express written permission of the Company. You may print or download a copy of the Content for your personal use as long as you keep intact all copyright and other proprietary notices. All rights not expressly granted herein are reserved to the Company and its licencors.

Trademarks

Albion Allen, Inc. the design mark ALBION ALLEN, INC. and other graphics,designs, logos, page headers, button icons, scripts, trade names, and service names are trademarks, registered trademarks or trade dress of Albion Allen Inc.., its parents, affiliates, sponsors, or subsidiaries in the United States and/or other countries. Albion Allen’s trademarks, service marks, trade names, service names, and trade dress may not be used in connection with any product or service that is not Albion Allen Inc., its parents, subsidiaries, sponsors or affiliated companies, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Albion Allen Inc., its parents, sponsors, affiliates, or subsidiaries. All other trademarks, service marks, trade names or service names not owned Albion Allen Inc., its parents, sponsors, affiliates or subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Albion Allen Inc., or its parents, sponsors, affiliates or subsidiaries.

Linked Sites

The Site may include links to third party websites and resources from time to time. The inclusion of any such link is provided solely as a convenience to you, and we make no representations or warranties regarding any such linked site or any content or services provided at such linked site.

Use of “Cookie” File Features

We reserve the right to store information on your computer in the form of a “cookie” or similar file for purposes of modifying the Site to reflect your preferences. The Privacy Policy provides additional information regarding our use of cookies as well as procedures for disabling cookies.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Albion Allen Inc. or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

User Submissions

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND THE INTERNET. ALBION ALLEN, INC. PROVIDES THIS SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OR TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THIS SITE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THIS SITE OR ON THE INTERNET GENERALLY, AND ALBION ALLEN INC., ITS PARENTS, AFFILIATES, SUBSIDIARIES, OR SPONSORS SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THIS SITE OR ON THE INTERNET GENERALLY.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

Any personal information you submit to us via this Site is governed by the Privacy Policy. We do not accept ideas, concepts, inventions or techniques for new services through the Site (“Submission”). If such Submissions are submitted by you through this Site or via email, you agree that such Submission is non-confidential for all purposes. You automatically grant, or warrant that the owner of any content or intellectual property contained in the Submission, including but not limited to personal information belonging to another individual, has expressly granted to us a royalty-free, perpetual, irrevocable, worldwide, nonexclusive license to use, communicate, reproduce, modify, display, distribute, publish, translate and exploit such Submission in any media or medium, or any form, format, or forum now known or hereafter developed.

Termination

Either Albion Allen Inc. or You may terminate this Agreement at any time. Without limiting the foregoing, Albion Allen Inc. shall have the right to immediately terminate Your Account in the event of any conduct by You which Albion Allen Inc., in its sole discretion, considers to be unacceptable.

Risk of Loss

All items purchased from Albion Allen Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier

Warranty

Albion Allen Inc. warrants its products to be free of defects in material and workmanship. Any Albion Allen Inc. product that exhibits a defect in material or workmanship within a period of 30 days from date of purchase will be repaired or replaced free of charge, or refund made of the purchase price, at the sole discretion of Albion Allen Inc. This warranty requires that any claim of defect be promptly reported to Albion Allen Inc. by telephone with a confirming notification sent in writing.

This warranty does not apply (and we assume no responsibility or allow any claim) in cases of accident, normal wear and tear, damage caused by misuse, misapplication, abuse, overload, impact, shock loads, negligent lubrication or maintenance, defective manipulation, product modification, improper installation or maintenance, damage caused by use with mechanically powered equipment, use at speeds above 3 mph, use in continuous (uninterrupted, non-stop) operation, exposure to harmful chemicals or substances, intense heat or severe cold, damage caused by poor floors or floor obstructions, or when damage is due to adverse conditions or the operating environment.

Warranty Disclaimer

THIS SITE, INCLUDING WITHOUT LIMITATION, ANY INFORMATION, CONTENT AND SERVICES MADE AVAILABLE ON THIS SITE, ARE PROVIDED “AS IS.” THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER REGARDING (I) THE CONTENT OR SERVICES OF THE SITE OR LINKS TO OTHER OUTSIDE WEB SITES; OR (II) THE ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY OR TIMELINESS OF THE CONTENT, INFORMATION OR SERVICES PROVIDED ON OR THROUGH THE USE OF THE SITE. THE COMPANY, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT YOUR ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE MATERIAL ACCESSIBLE FROM THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

THE COMPANY IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELAY, DEFECT IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnity

You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees, and agents from all claims and against all losses, expenses, damages and costs, including reasonable attorney fees, arising out of or related to your access or use of the Site or the Services offered through the Site, your inability to access or use this Site or the Services offered through the Site, or use by a person accessing the Site using your name and password.

Governing Law

APPLICABLE LAW

By using any Albion Allen Inc. Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Albion Allen Inc.

DISPUTES

Any dispute or claim relating in any way to your use of any Albion Allen service, or to any products or services sold or distributed by Albion Allen or through AlbionAllen.com will be resolved by arbitration, rather than in courtexcept that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent [email protected]________________. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Albion Allen will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Governing Language

To the fullest extent permitted by law, the controlling language for these Terms and Conditions is English. Any translation of these Terms and Conditions has been provided for your convenience only

General

To the extent any portion of these Terms and Conditions is determined to be unenforceable by a court of competent jurisdiction, such portion will be modified solely to the extent necessary to cause such portion to be enforceable, and these Terms and Conditions, as modified, will remain in full force and effect. This is the entire agreement between you and us relating to the subject matter herein.

Choice of Law and Forum

The Terms of Service and the relationship between You and Albion Allen Inc. shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions. You and Albion Allen Inc. agree to submit to the personal and exclusive jurisdiction of the courts located within the County of Cook, Illinois.

Statute of Limitations

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

 

Terms of Sale

 

*If you need to contact AAI by phone, call 800-222-7837. Hours of operations:

Monday-Friday 830am-430pm

We close for all holidays.

*Terms of Sale- AAI minimum order is $20.00

Immediately upon your online purchase, our web server sends you a confirmation email. Please change your spam protection accordingly to receive this email. If you do not receive this confirmation email within a few hours, please notify us as you may have entered your email information incorrectly. We can then resend an order confirmation to you.

*AAI accepts payments in the form of Visa, Master Card, and Discover.

*Order Processing-Orders are processed Monday thru Friday excluding holidays. Our goal is to get your products shipped as soon as possible. Most of our products are NOT assembled in inventory. Most products are assembled at the time of order. At times, minor components may not be in inventory and may delay your shipment. We try to ship most orders within 72 hours of “Order Processing”.

*Shipping– Important Note: If you absolutely, positively have to have your products by a specific date, DO NOT place an order on the website. Phone in your order via our toll-free number: 800-222-7837.

Also, DO NOT assume that, by choosing UPS Next Day Air, you will receive your products tomorrow.

AAI ships to the continental United States from the website. We ship UPS and therefore cannot ship to postal boxes or APO’s – physical address only. We can not use your UPS account to ship your order.

When you choose any UPS shipping method on our website, this is how we will ship your products after we fill (assemble and packaged) your order. UPS shipping charges are calculated in real time with UPS’s website, using projected packaged weights of items, shipping distance from shipping point. A nominal charge is added for the packaging materials depending on package size.

If you do not specific “Signature Required” for special instructions, YOU will be responsible for the UPS delivered package. We will not issue a claim for items which UPS say were delivered.

Non-Ground UPS service is based on the date your order is filled (assembled and packaged), not the date your order is placed. Orders are filled, then shipped via UPS 3-Day, UPS 2nd Day or UPS Next Day Air. For UPS 3-Day and 2nd Day, the actual shipping day is NOT included in the delivery time. For Ground shipments, see map below.

For packages under 300 lbs we ship by UPS. Orders that weight over 300 lbs will be shipped by a common freight or trucking company or our selection, unless otherwise specified.

Combined shipments with UPS are an issue of some concern to some customers. What this amounts to is this: if you buy two items and ship each separately, the UPS charges would be nearly double that of the same items packaged as a single heavier shipment. It is our policy with all orders to combine multiple items into the minimum number of containers necessary. The maximum weight ship by UPS is 50 lbs. If the order is lighter than this, and the items will fit in one regulation box, the items will be shipped in one large box; if the items are heavier than this, they will be shipped in one or more boxes, but all the boxes will be shipped in one single shipment.

AAI can not be held responsible for policy or mistakes made by UPS.

Most products are shipped FOB shipping point.

All of our prices are products prices and do not include freight charges.

*Tracking Numbers– Tracking numbers become available at the Albion Allen office the day after your order is shipped. We normally will not know the status of your shipment until our assembly plant returns your “fulfilled” order. If you’ve given us a valid email address, we email your tracking number to you. Check your email and spam filter. If you haven’t gotten an email, you can get your tracking number from our website by clicking the “order tracking” button at the top of each page. You will need your “order number” and the “ship to zip code” to get the tracking information. You may request a tracking number via email or call us at 800-222-7837.

*Stock- AAI actively stocks all of the items in the website. We can not guarantee that we will have sufficient quantity to fulfill all orders at the time they are placed. It is possible, at any given time, depending upon demand, that we may be low on or temporarily out of an item. If so we will work to obtain sufficient items to fulfill the order in a timely manner. We will contact you by phone or email should there be any problems with the delivery of items. To be sure about particular items, please call to check on inventory quantities. We will be happy to obtain and stock items that we do not currently stock, or maintain higher inventory levels than we currently hold, should there sufficient demand for such items. Also, our actual inventory contains many more specialty items than we list on this web site. If you do not see an item that you want please give us a call.

*Returns– Our products should meet your expectations. However, if you are not satisfied, we will offer a refund or exchange on all standard product purchases within ten (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable. You must first call 800-222-7837 in order for us to properly process your return.

If you are uncertain of the merchandise quality or appearance, please discuss any additional questions you may have with a customer representative before, purchasing items. If you are not satisfied with the merchandise you receive, please contact us IMMEDIATELY and we will assist you in obtaining a refund or replacement.

*Damaged Product Policy- If you received goods in a damage condition please inform the carrier (UPS) immediately. Sign the bill of lading as products damaged.

*Non-Refundable Merchandise- some special, discounted or promotional offers have a no return policy. This merchandise is clearly marked with the label “NO RETURN” and Albion Allen Inc. return policies do not apply to these items.

DIMENSIONS AND SPECIFICATIONS & PHOTOS SHOWN ON THE WEBSITE ARE NOMINAL AND SUBJECT TO CHANGE.

COLOR MAY DIFFER DEPENDING ON STOCK

Entire Agreement

The Terms of Service constitutes the entire agreement between you and Albion Allen Inc. and governs Your use of this Site, superseding any prior agreements between you and Albion Allen Inc. with respect to the use of this Site.

PLEASE PRINT OR DOWNLOAD A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.